Refund policy

Return & Refund Policy

Thank you for shopping with HalseyWorx! We want you to love your purchase, but if something isn’t right, we’re here to help.

30-Day Return Policy

You have 30 days after receiving your item to request a return.

To be eligible, your item must be:

  • In the same condition that you received it

  • Unworn or unused

  • With original tags and packaging

  • Accompanied by the receipt or proof of purchase

To begin the return process, please email us at aaron@halseyworx.com.
Returns must be sent to the following address:
[25697 RedHawk Rd Corona CA 91883]

Once your return is approved, we’ll send you a return shipping label and instructions.
Items sent without prior authorization will not be accepted.

Damages & Issues

Please inspect your order upon arrival. If your item is damaged, defective, or you received the wrong product, contact us right away at aaron@halseyworx.com so we can make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

  • Custom products created from customer-supplied designs (see below)

Custom Products from Customer-Supplied Designs:
Items made using your own artwork, logo, or design cannot be returned.
They may only be exchanged for a like item if found to be defective or damaged upon receipt.

If you have questions about your specific item, please reach out to us at any time.

Exchanges

Need something different? The fastest option is to return your item (if eligible), and once accepted, place a new order separately.

European Union 14-Day Cooling Off Period

If your order is being shipped to the EU, you have the right to cancel or return it within 14 days for any reason.
As above, the item must be:

  • In original condition

  • Unused and unworn

  • With tags and original packaging

  • Accompanied by proof of purchase

Refunds

We’ll notify you once we’ve received and inspected your return and let you know if your refund is approved.

If approved, the refund will be processed back to your original payment method within 10 business days.
Please note: your bank or credit card company may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact us at aaron@halseyworx.com.